Two examples of quite unfriendly and unprofessional manners in two hotels in Frankfurt.
Book there at your own risk.
Book there at your own risk.
Hotel Diplomat
Ostendstr. 24-26
Zentrum-Altstadt Frankfurt am Main
60314 Germany
60311 Frankfurt am Main
Ostendstr. 24-26
Zentrum-Altstadt Frankfurt am Main
60314 Germany
Wednesday 7th December, 22:00
I booked a hotel room at the hotel mentioned above and requested a parking place.
Around 18:00, I called them to make sure the parking place will be available when I got to the hotel and they confirmed both the hotel room and the parking place.
Around 18:00, I called them to make sure the parking place will be available when I got to the hotel and they confirmed both the hotel room and the parking place.
I got to the hotel about 10pm, asked for the parking place and they said there was none available.
I asked why and the guy at the reception said, with rude manners, he could not keep control of everybody who parks there.
As I booked that hotel basically because of the parking, I said, "Maybe I will not take the hotel room". The guy: "up to you"
As I gave my credit card details to booking.com, I asked the receptionist "how can I make sure you will not charge my credit card as a no-show" he says "we will not do it" and I reply "but you also said I will have a parking place and I do not have it, could I please have something in written from you saying you will charge not me" and he replied looking down to his notebook and in a quite unfriendly way "no, I will not give you anything in written".
Hotel Luxor (claiming to be Friendly Hotel in Frankfurt on their website)
Allerheiligentor 2-4 60311 Frankfurt am Main
Wednesday 7th December, 22:30 - on the phone
- Is there any room available for tonight? Do you have parking in the hotel?
- Yes and yes
- Is there a parking place available for me?
- I do not know
- What do you mean by you do not know?
- I do not see the parking from here and I can not control everybody who parks over there.
- So what does it work then?
- You drive your car to the underground parking, you try to find a place available, if you find one, bingo, you park it.
- And what if there is none?
- will park it on the street
As I did not get it, I asked: "sorry, you said you will park it for me on the street or should I do it by myself ?"
- Do you have driving license?
- Yes
- Well, you can park it by yourself. Why should I drive your car for you?